Information and policies
Contact
Email is the published contact channel. Sending only the information needed for the request helps us respond without collecting unnecessary data.
Last updated: . Version: 1.0
What to include
For order support, provide only the details needed to locate and understand it.
- Order reference and the email used for the purchase
- Destination, device model and a short description of the issue
- For a privacy request, the right you wish to exercise and enough information to verify the relevant records
What not to send
Never email a password, complete payment-card details, identity documents unless specifically and lawfully requested, or a reusable QR code or activation code. We may ask for a safer or more limited verification method where necessary.
How messages are handled
Contact data is used to answer, secure and document the request. It may be handled by an email or support provider only when that service is enabled, and retained only as needed for support, security and applicable legal obligations. No fixed response time is promised by this page.